General FAQs

What types of playground products do you sell?

We offer swings, slides, climbers, playhouses, balance toys, outdoor activity sets, and other safe, durable products designed for children of different ages.

Are your playground products safe for kids?

Yes, all products meet U.S. safety standards and use child-friendly materials. We recommend adult supervision and following age guidelines for safe play.

What age groups are your products suitable for?

Our products fit various age ranges, usually from 1 to 12 years old. Each item includes clear age recommendations based on safety and size.

Shipping & Delivery

Do you ship across the United States?

Yes, we ship everywhere in the U.S. Some larger playground items may require special shipping due to size or weight.

How long does shipping take?

Most orders arrive within 3–7 business days. Larger playground products may take slightly longer depending on location and carrier schedules.

How much does shipping cost?

 Shipping fees depend on product size and destination. Some smaller items qualify for free shipping, while larger sets may include additional freight charges.

Assembly & Installation

Do your playground products require assembly?

Many items need simple assembly. We include clear step-by-step instructions, and some larger sets may require two adults to complete.

Do you offer installation services?

We do not install products directly, but many items can be assembled at home. Some customers hire local handymen or installers if needed.

How long does assembly usually take?

Most smaller items take 15–30 minutes. Larger playground sets may take 1–3 hours depending on size and tools required.

Returns & Warranty

What is your return policy?

We offer a 30-day return window for unused products in original packaging. Large playground sets may have special return conditions.

Do your products come with a warranty?

Yes, most items include a manufacturer warranty covering defects. Warranty lengths vary by product and are listed on each product page.

What if my product arrives damaged?

Please contact us within 48 hours with photos. We will replace damaged parts or arrange a full replacement depending on the issue.

Product Care & Maintenance FAQs

How do I care for outdoor playground products?

Regularly check hardware, clean surfaces with mild soap, and store or cover items during bad weather to extend durability.

Are your products weather-resistant?

Most outdoor products are built to handle sun and light rain. For heavy weather, covering or storing them helps maintain quality.

Ordering & Payment

What payment methods do you accept?

We accept major credit cards, PayPal, and other common U.S. payment options. All transactions are secure and encrypted.

 Can I track my order?

Yes, you’ll receive a tracking link once your order ships. You can follow the package progress until it arrives at your home.

Safety & Usage

Do you provide weight or height limits?

Yes, each product includes clear weight and height limits to help keep children safe and ensure the best play experience.

 Are your products suitable for indoor use?

Many small items work indoors. Larger playground sets are designed for outdoor space due to size and safety requirements.

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